Our service commitment is not a slogan but a firm action. To this end, we have established enormous, systematic, and standardized service assurance system to ensure timely and proper handling of each service item.
Reply to technical consultation
Provide design solution
Dispatch engineers domestically/abroad
Handle complaints thoroughly
According to SBM's business coverage, we have established strong installation engineer teams and divided them into several parts according to the businesses, including building aggregate team, ore processing team and industrial milling team. Each team consists of young, middle-aged, and old engineers, fully satisfying business requirement and fulfilling talent cultivation objective.
At SBM, we adhere to the principle of providing each customer specific design solution. Relying on our sales managers' professional knowledge and our services throughout the life cycle of products, we help our customers out of their difficulties in equipment procurement, operation cost accounting, operation management, and after-sales service obtainment, thus improving their profit-making capability and realizing sustainable development of our business.
Integrating R&D, production, distribution and service, SBM attaches great importance to communication with customers. We have established an after-sales visit team consisting of more than 100 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
Wherever you are, domestically or abroad, you can contact us at any time because SBM has established an online consultation service team consisting of more than 100 persons who provide 365 days×24 hours services for customers.
24h full-time service
We provide comprehensive trainings for the technicians of each project. We can also continue to provide support for the technicians during latter project operation. Tracking utilization results of equipment is also the responsibility of the training lecturers to ensure smooth operation of projects. The trainings include:
Trouble judgment & removal
SBM has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.
Keeping in mind a Chinese old saying that “Jade must be cut and chiseled to make it a useful ware” (a person must be disciplined and educated to be a useful citizen), SBM has always been upholding the spirit of craftsman at every stage, especially for the stages of machine preparation and shipment.
With the sales contract, the order tracking clerk checks the models and quantities of machine and spare parts for machine preparation.
Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of every machine with the checklist.
Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid loss of items.
Professional packaging and modular solution of transportation guarantee the safe and smooth delivery.
Depending on customers' needs, SBM's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.
Check the equipment again. Before putting the project into use, the commissioning is done to ensure the operation to meet production needs.
Provide the certificates of conformity and test reports for main materials as well as the documents of equipment (user's instructions, certificate of conformity, etc).
SBM provides a half-a-year quality warranty for its products, excluding vulnerable parts (Customers can have faulty products repaired, replaced and returned for free.) Direct expenses related to the warranty, such as, freights, charges of spare parts, and expenses for accommodation of warranty technicians shall be borne by Party B or by subtracting them from the contract specified payment for goods. Party A shall not be liable for the above-mentioned expenses and any indirect losses beyond the contract. However, Party A must dispatch technicians for instructions when Party B is responsible for the expenses for accommodation of technicians.
For its crushers, sand-making machines, mills, and mobile crushing plants, SBM provides a one-year warranty which becomes valid after acceptance inspection of projects. To apply for warranty, the users shall present the invoices and vouchers of warranty. The expenses for repairing the damages caused due to quality problems of the machines shall be borne by SBM. For details, please refer to SBM Installation Confirmation Voucher, and SBM User Information Card.
For complaints about production line operation from customers, we undertake to complete problem identification and solution offering within 24 hours, and solve the problem within 3/10 days for domestic/foreign customers.
SBM has established a complete management system from initial consultation, solution design, on-site visit, machine preparation and shipment to after-sales feedback, to effectively ensure rapid and timely transmission of information so that the specialized services and technical supports can be provided by the correct persons at the correct time.Inquiry about service outlets
To provide better services for customers and to faster remove the difficulties that customers encounter, SBM has established its own laboratory, which can provide two kinds of services: analyses of physical and chemical properties of ores, and tests of ore processing. Analysis services include ore sampling, multi-element analysis, optical spectrum semi-quantitative analysis, X-ray diffraction analysis, and phase analysis. Test services include crushing test, grinding test, gravity separation test, magnetic separation test, floatation dressing test and cyaniding.