Summary：This article details the SBM after-sales service team's recent trip, through on-site inspections and direct communication, the team enhanced equipment performance in various projects, including limestone and granite production lines.
The purpose of the SBM after-sales service team's trip is not only to provide customers with efficient and high-quality after-sales service but also to further understand customer needs and local market characteristics through on-site inspections and in-depth exchanges, in order to provide more accurate and effective solutions and high-quality products and equipment. During the visit, the after-sales team had face-to-face communication with the customer's front-line operators and technical management personnel, inquired in detail about the equipment usage, and proposed practical and feasible improvement plans for the problems identified.
500TPH limestone crushing and sand making production line
This project uses a series of crushing, sand-making and screening equipment such as SBM's F5X feeder, C6X jaw crusher, HPT multi-cylinder hydraulic cone crusher, VSI6X sand making machine, S5X vibrating screen, etc. During the return visit, the after-sales staff communicated with the customer in detail about the use of the production line equipment, and conducted detailed inspections on the performance of the main engine and the use of wearing parts.
The customer said that since the equipment was put into use, the operation has been very stable. The arrival of this service team is just right for comprehensive inspection and maintenance of their equipment to ensure that their subsequent production can continue to maintain high efficiency and stability.
300TPH granite crushing and sand making production line
When we arrived at the customer's site, the production line was in production. Our after-sales staff first conducted a comprehensive assessment of the production line, and the overall state was relatively stable.
The customer pointed out that the vibrating screen mesh sometimes had a blockage problem, which affected the material feeding. Our after-sales staff responded immediately. After a comprehensive inspection of the vibrating screen, they found that there was too much clay due to long-term production. So they cleaned the screen for the customer and reminded the customer to clean the screen regularly to avoid material accumulation affecting production.
During the conversation, the customer said that he was very satisfied with SBM's equipment so far. After feedback on some problems encountered, relevant personnel would be sent to solve them in time. It is a trustworthy equipment manufacturer.
Limestone crushing plant with an annual output of 9 million tons
The production line uses a series of crushing and sand-making screening equipment such as jaw crusher, impact crusher, and vibrating screen. After evaluating the customer's entire production line, the after-sales team optimized and improved the production process based on the actual production conditions of crushing equipment at all levels. After the adjustment, the entire production line runs more smoothly.
The customer said that the improved production capacity effect is more ideal, and they feel that such after-sales service activities are very necessary, which helps them to effectively solve many problems in production.
Every step taken by the SBM service team is solid and down-to-earth, and every step is engraved with unforgettable stories with customers. We are customer-centric, listen carefully to every need, and solve every problem with professionalism.
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